Park City Resort Lodging & Vacation Services | Identity Properties FAQ page
1. Do all condominiums offer Wi-Fi?
No, only select condominiums offer complimentary Wi-Fi access. Refer to the condo description on our website to see if your condo offers Wi-Fi. All condominiums at the Jupiter Inn, Resort Plaza and Park Avenue Condominiums locations offer complimentary Wi-Fi.
2. Where do I check in?
Identity Properties offers three front desks throughout Park City. Guests staying at the Park Avenue Condominiums will check in at the Park Avenue Condominiums front desk located at 1705 Captain Molly Drive. Three Kings, Payday, Crescent Ridge, Temptation, Lakeview 2001, Parkview, Windrift and Ashley Court Home guests will check in at the Identity Properties Main Office located at 375 Saddle View Way in Park City Utah. The Identity Properties Main office is opened Monday through Friday from 9am-5pm. Guests arriving on weekends or after 5pm on weekdays, will check in via the Main Office lock box before proceeding to your condo. Jupiter Inn guests will check in at the Jupiter Inn front desk located at 2260 Park Avenue. Resort Plaza guests will check in at the Resort Plaza front desk located inside the Marsac Mill Manor at 1325 Lowell Avenue.
3. How do I check in if I’m arriving after hours or on a day when the front desk/check in office is not open?
A lock box is located at each of our three front desk locations. Park Avenue and Jupiter Inn front desks are opened during the summer season (Memorial Day weekend through Labor Day weekend). The Park Avenue desk is usually from 10am-9pm daily; Jupiter Inn desk is opened Monday through Friday from 9am-5pm during the summer season. The Resort Plaza front desk is not opened during the summer and fall seasons – Resort Plaza guests will check in via the lock box located at the Marsac Mill Manor. Guests arriving after hours can obtain the lock box code by calling the Reservations Department at least 72 hours prior to your arrival at 800-245-6417 extension 2.
4. Does my rental include housekeeping services?
During the winter season (Dec.1-April 7) – all rentals will receive one mid-week cleaning service for stays of 6 nights or longer. During the spring/summer/fall seasons (April 8-Nov.30), Resort Plaza guests will receive one midweek housekeeping service for stays of 6 nights or longer (excludes monthly rentals). All other locations including the Jupiter Inn will not receive housekeeping service from April 8-Nov.30. Housekeeping services are available for purchase – please contact the Reservations Department at 435 649 5100 x 2 for pricing. Mid-week cleaning service includes exchanging bath and bed linen, trash removal, cleaning and vacuuming as needed.
5. Who do I contact for an after-hours emergency once I check in?
Identity Properties offers a manager on duty emergency hot line. Call into the main number at 435-649-5100 which will give you further contact information about our emergency hot line when you call after 9pm.
6. Is the private hot tub associated with my unit available for me to use during my stay?
Many Identity Properties rentals list a private hot tub in the description on our website. Winter rentals (Nov.1-Apr.7) include private hot tub usage with your reservation. Spring/Summer/Fall season rentals (Apr.8-Oct.31) do not include private hot tub usage with your reservation but can be purchased by contacting our Reservations Department at 800-245-6417 x 2. Please notify the Reservations Department at least 72 hours prior to your arrival if you would like to purchase the private hot tub usage. Park Avenue, Three Kings and Resort Plaza complexes offer a community swimming pool and hot tub. Jupiter Inn offers a NEW community hot tub for guests (as of Nov.2, 2019).
7. Does my condominium rental offer air conditioning?
Not necessarily, only select condominiums offer air conditioning. Refer to the condo description on our website to see if your condominium offers air conditioning. All condominiums at the Jupiter Inn offer air conditioning. Additionally, these rentals also offer air conditioning:
Payday: 159 (3BR+Loft)
8. Do I have access to the Identity Properties winter on-call courtesy shuttle?
The winter season Identity Properties on-call in-town courtesy shuttle is only available for guests staying at the Jupiter Inn, Crescent Ridge 108 and 143, Three Kings 93, 53, 65 and 66, Park Avenue 247, Park Avenue 227 and Windrift 13. The courtesy shuttle is available from mid-December through March and operates from 8:30am -8pm daily. The Identity Properties courtesy shuttle does not operate during the Sundance Film Festival. Guests staying at all other locations will need to use the Park City free bus system.